When purchasing your carnival tickets from Rio Tickets, you will receive a comfirmation email with your reservation number. Save this email, it will be necessary as proof in order to claim your actual tickets when you arrive in Rio. 

When in Rio, come to our Carnival Center located at the Arena Copacabana Hotel to collect your tickets in person. Alternatively, If you prefer, we can have them delivered to your hotel at an additional cost.

Tickets can be canceled or altered until September 30th, 2023. To cancel a reservation, please contact one of our specialists directly.

VIP Lounges can not be canceled or changed in any case.

As of September 30th, 2023 no tickets or VIP Lounge tickets can be refunded or canceled, and will be subject to a cancellation fee.
After October 1st, 2023 tickets can only be refunded if the production of the Carnival decide to cancel the show due to COVID-1. If the show is postponed, then your tickets will be automatically altered to the new dates, however we won't be able to refund the tickets. 

Requests must be made under the same name as stated in your documents. If the name of the buyer needs to be changed, simply send us an email with the new name and your order confirmation.

To change your email, simply send us a copy of your passport and the order confirmation.

The South zone is the most popular area to stay and the most recommended. The neighborhoods of Copacabana, Ipanema and Leblon are the best, safest, although most expensive. Lapa, Flamengo and Botafogo are usually more affordable while still have good access to all tourist activities.

For a detailed list of all the sections in the Sambadromo, including tips on how to get there and where to sit, please see our page about the Sambadrome.